FAQ

Who can become a member?

The Panel is open exclusively to women ages 18 to 65 who are responsible for household purchases and residing in the United Kingdon. They must have a personal or professional e-mail address (in order to receive invitations to participate in surveys) and access to the Internet (in order to respond to surveys on line).

Is participation paid?

The panellists are not remunerated financially, but they can accumulate points with each survey completed. These points are then transformed into Amazon / Debenhams E-gift voucher rewards.

How do I exchange my points?

To convert your points into Amazon / Debenhams E-gift voucher rewards, all you have to do is log onto your member space on the site "www.senses-club.com" and click on the module "My E-gift voucher rewards". The Amazon / Debenhams E-gift voucher rewards will be sent to you by e-mail at the e-mail address indicated in your profile.

Why must I answer the Customs and Attitudes questionnaire?

The Usages & Attitudes questionnaire allows us to know you better and to invite you to answer surveys that correspond the best to your profile.

How do I respond to the surveys?

Once registered with the panel, you will regularly receive invitations by e-mail to respond to surveys. All you have to do is click on the link indicated in the invitation to directly access the questionnaire. You can also go to your private page, under "MY SURVEYS" if you've been invited. A precise number of respondents is necessary for each survey. If the number of respondents is already attained, you will be notified and you will not have the opportunity to respond to the survey. You will then have the opportunity to be able to respond to your next invitation.

How long is a questionnaire?

Each survey is specific and the length of the survey will depend upon the specificities of the survey.

How do I stop my participation in Senses-club.com?

If you desire to unsubscribe, connect to your member space on "www.member.senses-club".com and click on the "Unsubscribe button". Your account will then be deactivated and you will receive no more invitations from us.

Will my information be kept confidential?

Senses-club.com commits itself to guaranteeing the confidentiality of your information which will never be shared.
The purpose of Senses-club.com is to carry out surveys from answers formulated by the panellists through the questionnaires. Our members are never contacted for commercial purposes.

Is there a contact where I can ask questions or make comments?

Refer to CONTACT US and send us your questions and your comments by e-mail. We will answer you within 48 hours.

I lost my password, how can I get it back?

Connect to your member space at member.senses.club.com and click on XX. Your password will be sent to the e-mail address indicated in your profile.

How can I change my information?

Connect to your member space at member.senses-club.com and click on My Information.

I have not received the product to be testes; what should I do?

Wait to receive an electronic link and let us know with the link "I have not received the product."

How can I be sure that my signup has been properly registered?

You'll be forwarded to your private page, and you'll see "Hello, XX" (with your first name).

How long after signing up will I get my first survey?

There's no real average time, but in general, you'll get your first survey within a few weeks after signing up.

How long does it take to get a reply if I send an email?

We try to reply within 48 hours.